Need To Know

Frequently Asked Questions

For the CastleWood Tree Top Adventure high ropes course, the following supervision is needed by an adult aged 18 or above.

Children (5-6) years – One participating adult per 2 children

Children (7-11) years – One participating adult for every 3 children.

Children (12-15) years – An adult to remain on site at all times

You simply book online via our website for whichever adventures suits you.

We really advise that you plan and pre-book before you arrive -so that you will be able to enjoy yourself and avoid waiting or disappointment.

We will accept bookings made in person onsite- but please be aware that we are a cashless office and that all payments will be taken via card.

Our CastleWood Tree Top Adventure is open to everyone! You do not have to have to be a guest on our holiday park to take part on our high ropes adventure

We are located at our CastleWood Holiday Park. You can find us on 10 Castle Road, Antrim, BT41 4NA. Our tree top adventure can be found on the first left after Randox Testing Facility from Antrim town towards Randalstown

To make your way to CastleWood Tree Top Adventure- you will drive through the barrier at the entrance to our holiday park towards us.

There is dedicated parking at our CastleWood Tree Top Adventure office area, as well as an overflow carpark area

All car parks are free for our CastleWood Customers

You can move the activity date (subject to availability) up to 48 hours prior to your activity. You can cancel and receive a full refund (minus a £5 administration fee) up to 7 days prior to your activity. A refund is not possible within the 7-day period before your activity date. Please contact us on 02894580585 with your booking reference if you need to modify your booking.

In the event that CastleWood Tree Top Trek needs to cancel your booking we will use reasonable measures to notify you as soon as possible and fully refund (or move if you prefer) your activity. In the event that we might need to close the course for reasons out of our control during your activity, you are not entitled to a refund (in part or in whole). However, we will attempt to offer you alternative dates and times at no additional cost.

You can call us between 9am and 5pm on 02894580585

If we are unable to answer the phone, please send us an email at

Please be assured that ALL messages are being checked and we will call you back ASAP. Please remember to include a phone number in your email.

To avoid disappointment, we highly recommend you book well in advance especially during peak times such as school holidays and weekends as we do get booked up quickly! You can still come to the office and book in person- but please be advised we are a cashless office and you will be asked to make payment with valid debit/credit card

Dress for the weather! We suggest wearing comfortable-fitting clothes that you do not mind getting grubby; waterproofs or a change of clothing is recommended during wet weather days. No strappy tops, skirts/dresses without underclothing or bare midriffs. Flapping clothing or scarves will need to be removed or secured in place. Please be advised that niqab and hijab-wearers will need to adjust their headscarves so that nothing is tied or pinned across the throat; sports hijabs or single-loop underscarves are a safer alternative. For your feet; secure footwear such as trainers or walking boots are ideal; something with a bit of grip. No open-toe shoes, flip-flops or sandals will be permitted on any activity.

Long hair should be tied back, all jewellery is to be removed (rings, watches, earrings etc.), and bags/bumbags taken off. We do not have any secure storage facilities on site so please be prepared to store valuables safely away in a zipped pocket or car – or safer still, left at home! For the colder days, it is strongly advised that you wear gloves whilst participating and we recommend wearing sensible warm/waterproof clothing and a hat.

CastleWood Tree Top Adventure reserves the right to refuse admittance should the appropriate clothing not be worn. Please do contact us with any concerns or queries.

We are open whatever the weather unless we are experiencing gales, unusually high winds, lightning, heavy ice or snow. Being prepared for all types of weather will reduce the chance of it dampening your day. The great news is, the trees act as a great shelter – unless someone shakes the tree!

We advise wearing suitable clothing for the weather conditions.

Please remember open toe shoes are not permitted even in hot weather.

There are no height restrictions just weight and age restrictions that apply due to the nature and design of the courses:

5yrs+ for the Mini Adventure

7yrs+ for the Full Adventure

Maximum weight of 120kg – and please be aware we might ask visitors to step on the scales.

Unfortunately, pregnant women are not able to take part due to the position of the harness and the impact this may have on the unborn. If you have any fitness or medical concerns. please contact us prior to your booking and declare medical issues to your instructor

We love dogs but not all children are comfortable around them. We therefore don’t allow dogs in designated activity areas except for Assistance Dogs.

Now available online! A perfect Gift for family and friends. Click here to buy a gift voucher.

No experience or skill is required as long as you have a moderate level of fitness and an adventurous spirit. Once briefed and kitted up in a safety harness, you will be connected securely to our unique continuous safety cable and from here you are free to adventure around the course and have fun. Our continuous system means you remain attached at all times with no need to clip on and off.

Treetop Trek is perfect for family, friends, individuals, groups, schools, parties, stag, hens and companies. A great way to remember the day.

Treetop Trek is all-inclusive so whatever your ability we will try and find a way to make you day as enjoyable as possible. Our unique safety system also makes us able to open the course to groups with disabilities including learning, visual, hearing impairments, and physical. For further details view our Access Statement Windermere or Access Statement Manchester, alternatively contact the Treetop Trek Team on 015394 47186. You can find out more on our Accessibility page and our safety briefings with BLS and subtitles, are also available online.

Absolutely Yes! If you follow our safety instructions, you are sure to have a great time.

Before you set off on your Treetop Adventure, you will receive a safety brief to prepare you for your adventure in the trees. Obviously due to the environment you are in, challenging nature of the course and obstacles, there is a minor risk of injury (e.g. through cuts and bruising). CastleWood Tree Top Adventure provides all safety equipment.

Additionally, our course is regularly checked and maintained under the strict standards set by E.R.C.A (European Ropes Course Association). Further safety is applied by the use of our Continuous Belay Safety system that allows you to stay permanently connected throughout the course. For full safety information please refer to our booking terms and conditions.

Our course is separated into 2 levels with our Mini Adventure & Training Area will help you to get your feet off the ground and has been specifically designed to build confidence and promote team work. Our fantastic Team is also here to support, encourage & help if needed and we encourage everyone to challenge themselves. So, challenge yourself today in a fun safe way!

The Team is always here to help, support and encourage you if have difficulty completing the course.

Get In Touch

Booking Enquiry Contact Form